Frequently Questions

Below are frequently asked questions, If you still have any question, do not hesitate in contact us.

Our Help & FAQ section contains answers to some of the most common questions we receive. Please select a topic below to begin. If you are unable to find an answer to your question here, please contact our Customer Care Department for additional assistance.

What is GEA's return and refund policy?

Our return policy is the same as for an in-store or reseller purchase. You may return or exchange your merchandise within 30 days. If your online purchase was picked up at a partner’s or reseller, it must be returned to the store. We will not accept the return of merchandise picked up at a partner’s or reseller.

Can I return a special ordered item?

Custom designed merchandise, class rings, special ordered watches and items engraved with personalized information cannot be returned or exchanged. Please see our return/exchange policy.

Do you offer any guarantees on your merchandise?

Our Jewelry&#39;s Lifetime Diamond & Gemstone Guarantee accompanies merchandise containing diamonds, rubies, sapphires or emeralds.<br /><br />In addition, you may purchase the Jared the Galleria of Jewelry Lifetime Extended Service Plan . The Extended Service Plan furnishes labor and parts necessary to maintain your merchandise in usable and wearable condition provided such service is necessitated by merchandise worn during normal conditions. This plan covers repairs to the mounting (setting) including future ring size adjustments, refinishing and polishing, and resetting your diamonds and gemstones. Note: The Extended Service Plan is not offered for certain metals such as Tungsten and Titanium. You must take your jewelry to a local Jared The Galleria of Jewelry store for repairs under this plan.

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